From the very start, I was impressed with this company. An actual person answered the phone when I called and walked me thru a custom order for a cotton-lined drape for a ceiling track for my new office. They told me how to measure and suggested their curtain panel tape backing rather than grommets. When it arrived I could see how well-made it was, and once washed and ironed, it was PERFECT in size. The pleats at the hooks gather nicely, and the linen is thick. This will last for many years. Thank you to the gals who helped me this past summer. The curtain is just beautiful. Lizanne Pastore